Company Description Technotask Business Solutions Pvt Ltd is a rapidly growing customer experience company founded in March 2020, delivering omnichannel solutions that enhance customer interactions and support business performance. From its start in Bhopal, the company has expanded to 13 centers across India, Egypt, and the UAE, with a diverse team serving clients in the UK, USA, KSA, and Colombia. Technotask partners with over 20 global clients across 48 lines of business, achieving a strong growth rate and building expertise in sectors such as FinTech, retail, e-commerce, health-tech, and more.

Its services span voice, email, and chat support, catalogue management, logistics support, automation solutions, sales, lead generation, and backend support, offering broad opportunities for customer-focused professionals.

Role Description The Customer Support Executive is a full-time, on-site role based in Bhopal. In this position, the individual will handle customer inquiries and concerns via phone, email, chat, and other channels, ensuring timely and accurate resolution.

Responsibilities include providing clear information about products and services, logging and tracking interactions in support systems, and escalating complex issues to the appropriate teams when needed.



The role involves maintaining high levels of customer satisfaction, following defined processes and quality standards, and contributing feedback to improve support workflows.

The Customer Support

Executive will collaborate with team members and leadership to meet performance targets and uphold a qualified, customer-centric approach in every interaction.

Qualifications

- Strong customer interaction skills, including Customer Support and Customer Service, with a focus on clear communication and empathy.
- Ability to manage Online Support channels and maintain high Customer Satisfaction through timely and accurate responses.
- Basic Technical Support capabilities, including understanding common customer issues and using support tools or CRM systems.
- Good written and verbal communication skills in English and relevant regional languages.
- Comfort working in a quick-paced, target-driven environment with attention to detail and adherence to processes.
- Proficiency in using computers, web-based applications, and office productivity tools.
- Prior experience in customer support, BPO, or related service roles is an advantage.
- Minimum educational qualification: high school diploma; a graduate degree in any discipline is preferred.

📌 Customer Support Executive (Bhopal)
🏢 Technotask Business Solutions
📍 Bhopal