Role & responsibilities

- Handle customer queries related to orders, payments, refunds, cancellations, and product information.

- Provide prompt and accurate resolutions through calls, emails, or chat support.

- Assist customers with order tracking, delivery updates, and return requests.

- Ensure high levels of customer satisfaction by delivering excellent service.

- Investigate customer concerns and coordinate with internal teams for resolution.

- Maintain accurate records of customer interactions in CRM systems.

- Follow company policies and quality standards while handling customer requests.

- Meet productivity, quality, and customer satisfaction targets.

- Escalate unresolved issues to the concerned departments when required.





- Stay updated on company products, services, policies, and processes.

Preferred candidate profile

- Minimum 1 year of Customer Support experience.

- Graduate candidates only.

- Strong verbal and written communication skills (B2 Level).

- No MTI (Mother Tongue Influence).

- Excellent grammar and professional communication.

- Knowledge of Customer Service Associate (CSA) processes.

- Valuable problem-solving and customer handling skills.

- Ability to work in rotational shifts.

CONTACT

- [email protected] OR (phone hidden)

📌 Customer Support Executive (Gurugram)
🏢 Team Vertex Global Services
📍 Gurugram