Job highlights

- Graduation with minimum 1 year experience in Email or Chat process, strong written communication in English & Hindi, typing speed of 36 WPM with 95% accuracy
- Handle customer queries via email and chat, provide accurate information, resolve issues, make outbound calls, and escalate when necessary
- CTC 3.12 LPA with 21,000 take-home salary and 2,000 travelling allowance

Job Title: Customer Support Executive - Email & Chat Process

Client: Axis Bank

Process Details

Process Type: Email & Chat (Customer Support)

Qualification: Graduation & above (Mandatory)

Experience: Minimum 1 year experience in Email or Chat process (Mandatory)

Languages Required: English & Hindi

Working Days: 6 days a week, with 1 rotational week off

Compensation

Salary (Experienced Candidates Only):

CTC: 3.12 LPA

Take Home- 21,000

Travelling Allowance- 2,000

Position Summary

Customer Care Executives are responsible for handling customer queries and concerns via email and chat for Axis Bank customers. They will provide accurate information, resolve issues efficiently, and ensure high levels of customer satisfaction. The role demands strong communication, problem-solving skills,



and the ability to manage multiple interactions professionally.

Key Responsibilities

Handle customer queries through chat and email promptly and professionally.

Research, locate, and provide accurate information to customers.

Make outbound calls when required (semi-voice process support).

Identify customer needs and determine the best solutions.

Resolve issues by clarifying problems, exploring solutions, and escalating when necessary.

Complete requests and transactions accurately and efficiently.

Required Skills & Competencies

SVAR Score: 50 and above

Strong written and verbal communication skills in English & Hindi

Proficiency in basic computer operations and MS Office

Understanding of email and chat etiquettes

Typing speed: Minimum 36 words per minute with 95% accuracy

Good analytical, logical reasoning, and decision-making skills

Customer-oriented mindset with robust attention to detail

Education

Graduation (Mandatory)

Experience

Minimum 12 months experience in Email or Chat process (Mandatory)

Candidates with 12+ months of relevant experience will be given preference

Employment Type: Full-Time

📌 Customer Support Executive Email & Chat Process (Hyderabad)
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