Your job would mainly be to call customers who have not paid their EMI/loan payments on time and ask them to make the payment.

You would likely: Make outgoing calls to customers. Explain their overdue EMI/payment. Ask when they can pay. Discuss possible repayment arrangements. Update payment/customer information in their system.

Maintain records/reports. Deal with customers who may be angry or difficult. Work toward monthly collection targets. So this is not a easy data-entry/back-office job. It is a target-based calling/collection job. ? Salary Since you're a fresher, their message says: ₹18,000 CTC That means the advertised package is ₹18,000, but don't assume you'll receive exactly ₹18,000 in your bank account.

Ask them whether ₹18,000 is gross salary or CTC, and what the in-hand salary after PF/ESI/other deductions will be.

Their experience structure is:



Experience Advertised CTC Fresher ₹18,000 2+ years any field ₹18,000 1+ year Tele Collections ₹19,000 2+ years Tele Collections ₹21,000 Since you're a fresher, your category is ₹18,000. ? Incentives They are saying you can earn additional incentives depending on your collection performance: 1st slab → ₹3,500 2nd slab → ₹5,000 3rd slab → ₹7,500 Additional spot incentive → ₹2,000/month, but only as a voucher The important thing is that they haven't told you how much collection you need to achieve for each slab. For example, they haven't explained whether you need to collect ₹X to get ₹3,500, ₹Y to get ₹5,000, etc. So ask them for the exact incentive targets/slabs before accepting.

📌 Customer Support Executive (Bengaluru)
🏢 Money Square
📍 Bengaluru