Key Responsibilities

- Contact customers regarding overdue payments through outbound calls.
- Understand customer situations and negotiate practical repayment solutions.
- Educate customers about payment methods, due dates, and settlement options.
- Maintain accurate call records and update CRM systems.
- Resolve disputes and escalate complex cases appropriately.
- Achieve monthly collection and quality targets.
- Ensure complete adherence to RBI guidelines, company policies, and data confidentiality.
- Coordinate with internal departments for issue resolution.
- Build positive customer relationships through empathetic communication.
- Perform timely follow-ups until payment commitments are fulfilled.

📌 Customer Support Executive (Bengaluru)
🏢 Fairdebt solutions
📍 Bengaluru