: Customer Support Executive – ELD Process

Company Name: Proclivity Digitech Private Limited

Job Title: Customer Support Executive – ELD Process

Job Type: Full-Time, Permanent

Work Mode: Work From Office (WFO)

Location: Kolkata, West Bengal

Shift: Rotational Shift (as per process requirements)

About the Company

Proclivity Digitech Private Limited is a growing IT and business services company based in Kolkata, providing innovative digital and customer support solutions to clients across various industries.

Job Summary

We are looking for motivated and customer-focused individuals to join our ELD (Electronic Logging Device) Customer Support Process. The selected candidates will assist customers with ELD-related queries, provide technical and operational support, troubleshoot device or software issues, and ensure a positive customer experience.

Key Responsibilities

- Handle inbound and outbound customer calls related to ELD products and services.
- Assist customers with ELD devices, applications, installation, and basic troubleshooting.
- Resolve customer queries regarding device connectivity, logbook records, compliance requirements, and system usage.
- Guide customers through basic technical issues and provide step-by-step solutions.
- Maintain accurate records of customer interactions, complaints, and resolutions in the CRM system.
- Escalate complex technical issues to the appropriate support team.
- Follow company policies, quality standards,



and customer service procedures.
- Maintain skilled communication and ensure customer satisfaction.

Eligibility Criteria
- Minimum qualification: Higher Secondary (10+2); graduates preferred.
- Freshers and experienced candidates may apply, depending on process requirements.
- Good English communication skills are essential.
- Basic computer knowledge and familiarity with email and CRM tools.
- Strong problem-solving skills and a customer-focused attitude.
- Ability to work in a night or rotational shift, as applicable.

Skills Required
- Excellent verbal communication and active listening.
- Customer handling and issue-resolution skills.
- Basic technical troubleshooting abilities.
- Patience, professionalism, and attention to detail.
- Ability to work independently and as part of a team.

Salary and Benefits
- Salary: As per experience and interview performance.
- Incentives: As per company policy, if applicable.
- Training and process knowledge will be provided.
- Opportunity for career growth and development.

How to Apply Interested candidates can share their updated resumes with the HR team for further communication and interview scheduling.

HR Contact / WhatsApp: (phone hidden)

Job Location: Kolkata, West Bengal

Join Proclivity Digitech Private Limited and build your career in customer support.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

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