Customer Support Executive – Customer Care & Product Support

Company: Vyapar TaxOne (Formerly Suvit Fintech Pvt. Ltd.)

Location: Surat, Gujarat – Work from Office

Experience: 0–3 Years

Job Type: Full-Time

Build Your Career in Customer Support!

Are you a good communicator who enjoys helping people and solving problems? Join Vyapar TaxOne, an AI-powered accounting and tax automation platform, and become part of a team that helps customers use our products smoothly and confidently.

We are looking for enthusiastic, customer-focused professionals who can understand customer concerns, provide the right solutions, and deliver an excellent support experience.

Freshers with strong communication skills and a willingness to learn are welcome to apply!

What Will You Do?

- Assist Customers: Handle customer queries through phone calls, emails, and chat in a polite and skilled manner.
- Resolve Issues: Understand customer problems, identify solutions, and ensure timely resolution.
- Guide Customers: Help users understand product features and functionalities.
- Coordinate with Teams: Work with internal and technical teams to resolve complex issues.
- Maintain Records: Document customer interactions, complaints, and resolutions in the CRM or support system.
- Follow Up: Stay connected with customers until their concerns are resolved.
- Share Feedback: Report recurring issues and customer suggestions to help improve our products and services.
- Keep Learning: Develop product knowledge and stay updated on new features and processes.

Who Can Apply?




- Candidates with 0–3 years of experience in Customer Support, Customer Care, Customer Service, or a similar role.
- Freshers with good communication skills and a customer-first attitude are encouraged to apply.
- Robust verbal communication skills and the ability to explain things clearly.
- Positive problem-solving and basic mathematical skills.
- Basic computer knowledge and familiarity with email, MS Office, or Excel.
- Ability to remain patient and qualified while handling customer concerns.
- A positive attitude, willingness to learn, and interest in building a long-term career in customer support.

Additional Advantage: Basic knowledge of Tally, accounting, or GST will be an added advantage. Why Join Us?

- Opportunity to learn and grow in a technology-driven company.
- Hands-on experience with accounting and tax automation software.
- Supportive team environment.
- Opportunity to develop customer handling, communication, and problem-solving skills.
- A platform to build a long-term career in Customer Support and Product Support.

Work Details Work Location: Surat, Gujarat – Work from Office

Working Hours: 10:30 AM to 7:00 PM

Working Days: 6 days a week

If you enjoy interacting with people, solving problems, and helping customers, we would love to hear from you!

Apply Now on [email protected] or can contact on (phone hidden) and take the next step in your customer support career.

Pay: ₹14,000.00 - ₹21,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Surat)
🏢 Vyapar Taxone
📍 Surat