Company Description

Clans Machina is a new-age clean-energy solutions company focused on transforming how India powers homes, businesses, and industries. The company specializes in solar, EV, and waste-to-energy technologies to help customers achieve substantial energy savings, often up to 80–90%, while lowering their carbon footprint. As a trusted channel partner of Tata Power Solar and a Startup India–recognized organization, Clans Machina delivers high-quality rooftop solar systems supported by advanced engineering and customized design.

With end-to-end project execution and a mission to build a “Zero Electricity Bill Nation,” the company aims to make renewable energy accessible, affordable, and future-ready for Indian families and MSMEs.

Role Description The Customer Support Executive will handle day-to-day customer interactions, including responding to inquiries, resolving issues, and providing information about Clans Machina’s clean-energy solutions. The role involves managing phone, email, and online queries, escalating technical or complex concerns to the relevant teams, and ensuring timely, accurate communication. The executive will maintain service records, follow up on installations and service requests,



and support customers through the entire lifecycle—from pre-sales queries to post-installation support.

This is a full-time, on-site role based in Bhubaneswar, requiring regular coordination with internal teams such as sales, technical, and operations to ensure a smooth customer experience.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on clear communication and responsiveness.
- Candidates should possess abilities in Customer Satisfaction, including managing feedback, handling complaints, and building long-term customer relationships.
- Candidates should possess Online Support capabilities, such as handling queries via chat, email, and social media channels.
- Candidates should possess Technical Support skills sufficient to understand basic solar and clean-energy products, troubleshoot common issues, and coordinate with technical teams.
- Relevant skills such as problem-solving, active listening, time management, and attention to detail.
- Comfort working with CRM tools, ticketing systems, and MS Office or similar applications.
- Fluency in English and local languages, with qualified telephone and written etiquette.
- Preferred qualifications include prior experience in customer-facing roles

📌 Customer Support Executive (Bhubaneswar)
🏢 Clans Machina
📍 Bhubaneswar