Role & responsibilities

- Handle partner queries related to incentive eligibility, incentive payments, claims, and payouts through non-voice channels such as email, case management tools, and support portals.

- Understand partner concerns and provide accurate, clear, and professional written responses.

- Investigate incentive-related cases by reviewing available partner, transaction, payment, and claim information.

- Validate case details against applicable incentive program rules, eligibility criteria, and process guidelines.

Required Skills

- Good analytical and problem-solving skills.

- Strong attention to detail and accuracy.

- Ability to understand process guidelines and apply them correctly.

- Ability to handle multiple cases and prioritize work effectively.





- Good typing and computer navigation skills.

- Basic knowledge of MS Excel, Word, and Outlook.

- Ability to work independently as well as within a team.

- Customer-focused approach with a strong sense of ownership.

- Willingness to learn recent tools, systems, and incentive processes.

Preferred candidate profile

- Freshers interested to work in customer support.

- Excellent spoken English is mandatory.

- Strong verbal communication, listening, and interpersonal skills.

- Ability to hold fluent conversations with stakeholders.

- Customer-centric mindset with strong problem-solving abilities.

📌 Customer Support Executive (Hyderabad)
🏢 Cognizant
📍 Hyderabad