Company Description Anjuman Ventures is a leading photo frame manufacturer and distributor based in Agra, Uttar Pradesh, India, serving customers across 24 Indian states and Union Territories. The company focuses on delivering high-quality photo frames at competitive factory-direct prices, enabling strong value for wholesalers, retailers, distributors, resellers, and individual buyers. A significant portion of its customer base connects through social media, highlighting the role of digital marketing in brand building and nationwide reach.

Anjuman

Ventures is committed to reliable service, consistent product quality, and value-driven solutions as it continues to expand its presence across India.

Role Description This is a full-time, on-site Customer Support Executive role based in Delhi, India.

The Customer Support

Executive will handle incoming queries from customers via phone, email, messaging platforms, and social media, providing timely and accurate information about products, prices, and order status. The role includes resolving complaints, coordinating with internal teams on order fulfillment and logistics, and ensuring that customer issues are documented and followed up to closure.



The individual will maintain customer records, track recurring issues, suggest improvements to support processes, and contribute to a positive customer experience that supports brand growth.

Qualifications

- Solid Customer Support and Customer Service skills, with the ability to handle inquiries professionally and courteously.
- Experience in maintaining Customer Satisfaction through proactive communication, empathy, and problem-solving.
- Proficiency in Online Support channels, including email, chat, and social media-based customer interactions.
- Basic Technical Support abilities to assist customers with order tracking, website navigation, and simple system-related queries.
- Clear and confident communication skills in English and Hindi, both verbal and written.
- Ability to work on-site in Delhi, manage high volumes of queries, and stay organized under time pressure.
- Prior experience in customer-facing roles in retail, e-commerce, or distribution is an advantage.
- Minimum high school diploma; a bachelor’s degree in business, communications, or a related field is preferred.

📌 Customer Support Executive (Agra)
🏢 Anjuman Ventures
📍 Agra