Job highlights

- Helping demonstrate your values to new team members,supporting them with your wisdom and experience,and assisting with everyday back-office tasks
- Juggling priorities to ensure that members get a level 2 support experience - means time is of the essence,and detailed product knowledge is vital
- You have experience working in Customer Service for the finance industry
- Juggling priorities to ensure that members get a level 2 support experience - means time is of the essence, and detailed product knowledge is vital.
- Spotting and noting patterns is second nature to you, and you re always ready to highlight areas that can be improved in terms of product or member experience.
- Getting to grips with brand new features which will streamline payment processing for members and their clients.
- Delivering valuable feedback to Product and Operations Managers on a consistent basis.
- Exploring data and aiding with reporting to track the performance of products and services.
- Helping demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with everyday back-office tasks.




- Being ready to assist all Level 1 colleagues when they have queries

WHAT MAKES YOU A GREAT FIT
- You have exceptional spoken and written English skills.
- You are comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel.
- You are confident talking with our members (over all channels - phone, chat, email) to help them get the most from their business current accounts and products and suggest others that they might benefit from.
- You enjoy finding cutting-edge ways to solve complex problems.
- You are always on the lookout for recurring issues and help create new workflows to solve them.
- You have excellent organisational skills and take responsibility for your workload.
- You have experience working in Customer Service for the finance industry.
- You have some experience working in startups/scaleups.

WHAT YOULL GET IN RETURN
- Self Family Health Insurance
- Term Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning Development Budget
- WFH Setup allowance
- Family Friendly Leave

📌 Customer Support Associate (Hyderabad)
🏢 Tide Software
📍 Hyderabad