Provide sales/customer support and process/project management for publishing services technology on US hour.
Duties/Responsibilities:
- Perform daily software and workflow troubleshooting, support, and maintenance for Sheridan production.
- Aid with software/hardware/equipment updates and configurations.
- Provide technology expertise with print and electronic publishing services systems, processes, and solutions.
- Audit existing Sheridan production and publishing services workflows to provide assessments.
- Conduct process improvements research and solutions implementations.
- Assist Sheridan personnel with project management tools, methods, and processes.
- Act as project lead or project manager as required.
- Create technology reports and deliver reports to Sheridan staff and customers.
- Conference with Sheridan personnel and customers to help resolve process challenges.
- Assist Sheridan personnel with customer visits, including leading technology demonstrations and discussions.
- Serve as a technical resource to Sheridan Sales, Account Management, Finance, and Operations.
- Attend recent process start-up projects, launch meetings, and production meetings when appropriate.
- Assist in orientation and training of Sheridan personnel and customers by clarifying and communicating aspects of technology workflows, publishing technology business models, and other services provided by Sheridan.
- Travel and/or participate in conference call meetings to assist with technology demos, discussions, and to resolve process challenges.
- Assist the Customer Technology Director or Operations Technology Director with special projects.
- Other duties as assigned.
Basic Qualifications:
- Bachelor's degree.
- Five years of publishing service technology experience.
- Knowledge of publishing marketplace major technologies.