Key Responsibilities

- Customer Relationship Management:

Take complete ownership of customer inquiries, concerns, and complaints, ensuring a seamless and satisfactory resolution.

- Multi-Channel Customer Support:

Deliver prompt, professional, and effective assistance through phone calls, emails, and other communication channels.

- Issue Resolution & Escalation:

Identify customer concerns, provide timely solutions, and escalate complex or unresolved issues to the appropriate internal teams.

- Customer Satisfaction:

Maintain a positive, empathetic, and solution-oriented approach while consistently delivering exceptional service.

- Product & Service Expertise:

Develop comprehensive knowledge of our products, services, and travel-related offerings to provide accurate information and assistance.

- Sales & Upselling:

Identify opportunities to recommend relevant products or services while maintaining a customer-first approach.

- Team Collaboration:

Coordinate effectively with internal departments to ensure smooth operations and efficient issue resolution.

- Service Excellence:

Maintain high standards of professionalism, responsiveness, accountability, and customer satisfaction.

Candidate Requirements

- Experience:

Freshers and candidates with 2+ years of relevant customer service experience are welcome to apply.

- Communication Skills:





Excellent verbal and written communication skills, with strong interpersonal abilities.

- Travel Industry Knowledge:

Familiarity with travel booking platforms, reservation systems, and related tools will be an added advantage.

- Sales Orientation:

Strong persuasion, negotiation, and upselling skills with a focus on customer satisfaction.

- Problem-Solving Abilities:

Ability to manage challenging situations, resolve concerns efficiently, and multitask under pressure.

- Industry Awareness:

Knowledge of travel regulations, booking policies, restrictions, and current travel trends is preferred.

- Teamwork & Ownership:

Ability to collaborate with colleagues while demonstrating initiative and independent decision-making.

- Shift Flexibility:

Willingness to work rotational shifts, including late evenings and nights, with rotational weekly offs.

Compensation & Benefits

Salary Package: ₹20,000 – ₹30,000 Gross per Month

- Competitive compensation based on experience, communication skills, capabilities, and interview performance.

- One-way cab drop facility for female employees.

- Chance to develop professional skills and grow within a dynamic, customer-focused work environment.

Email your CV to [email protected]

📌 Customer Service Executive (Noida)
🏢 Viva Holidays
📍 Noida