Key Deliverables (Essential functions & Responsibilities of the Job):

As an experienced Customer Service Associate, your focus will be on delivering excellent service, meeting sales goals, and maintaining store standards. Your key responsibilities include:

1. Sales & Performance:

· Meet Sales Targets: Help the store achieve its sales goals through excellent customer service and product recommendations.

· Control Costs: Minimize costs by reducing waste and handling merchandise carefully to prevent shrinkage.

2. Customer Engagement:

· Understand Customer Needs: Build robust relationships with customers, understand their preferences, and suggest products that suit their needs.

3. Store Standards:

· Maintain Visual Merchandising: Ensure the store’s visual display follows company standards and looks appealing to customers.

· Handle Stock Correctly: Follow correct stock management processes to ensure merchandise is properly handled.

4. Cashiering & Operations:

· Assist with Cashiering: Take on cashier duties when needed, ensuring smooth and accurate transactions.

· Follow Procedures: Adhere to company guidelines for daily store operations and procedures.

📌 Customer Service Assistant (Hyderabad)
🏢 Marks And Spencer
📍 Hyderabad