Job Title: Customer Service AI Transformation

Experience: 5+ Years

Work Mode - Hybrid

Location -

Gurgaon, Noida,Bangalore,Pune,Chennai,Hyderabad,Kolkata,Coimbatore

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We are looking for experienced professionals in Customer Service Transformation, Process Improvement, and AI-led solutions. Candidates should have experience in analyzing customer service processes and implementing AI solutions such as chatbots, virtual assistants, GenAI, and workflow automation.

Key Skills:

- Customer Service / Service Transformation
- AI, GenAI, Chatbots, and Automation
- CRM platforms like Salesforce Service Cloud, ServiceNow, or Microsoft Dynamics 365
- Case Management, Process Improvement, and Workflow Optimization
- Stakeholder Management and Consulting experience preferred
- Knowledge of CSAT, NPS, and SLA metrics

📌 Customer Service AI Transformation_Big 4 Company (Bengaluru)
🏢 Hiring Squad
📍 Bengaluru