Company Name: Balaji Jeweltrends Pvt. Ltd.

Job Title: Customer Relationship Manager (CRM)

Department: Sales & Customer Relations

Experience Required: 2–4 Years

Salary: ₹25,000–₹30,000 per month

Industry: Jewellery / Diamond Jewellery

Job Type: Full time

Working Hours: 10:00 AM to 7:00 PM

Job Overview

We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage customer relationships, coordinate with internal departments, handle customer queries, and ensure customer satisfaction. The ideal candidate should have strong communication, coordination, follow-up, and problem-solving skills. Experience in the jewellery or diamond jewellery industry will be preferred.

Key Responsibilities

- Customer Relationship Management
- Build and maintain strong relationships with existing customers.
- Handle customer queries, complaints, and feedback professionally.
- Ensure timely responses and effective resolution of customer issues.
- Maintain regular communication with customers regarding orders and services.
- Order Coordination & Follow-Up

Work Location: In person

📌 Customer Relationship Manager (Andheri)
🏢 balajijeweltrends
📍 Andheri