Walk-In Drive | Banking Customer Service Roles | Assistant Manager

We are hiring for the following roles:

Phone Banking Officer

Virtual Relationship Manager (VRM)

Virtual Acquisition Manager (VAM)

Eligibility Criteria:

- Minimum 2 years of banking experience OR relevant customer service experience
- Excellent communication skills are mandatory
- Postgraduate Freshers may also apply (Only if Excellent communication)
- Immediate joiners preferred
- Maximum Age: 35 years

Grade: Assistant Manager Shift Timings: 24x7 rotational shifts with rotational week-offs

Female Candidates: Shift window between 8:00 AM and 8:00 PM with rotational week-offs]

About the Role The role involves handling customer queries and complaints, ensuring first-call resolution,



delivering superior customer service, and identifying cross-sell/up-sell opportunities.

Desired Skills

- Excellent verbal and written communication
- Robust customer service orientation
- Good problem-solving and comprehension skills
- Ability to work in a fast-paced environment
- Team player with a positive attitude
- Banking industry experience will be an added advantage

Please attend the walk-in interview only if you meet the eligibility criteria and have the required communication skills and relevant experience. We look forward to meeting you!

📌 Customer Relationship Manager (Delhi)
🏢 Axis Bank
📍 Delhi