Company Description DRX Labs LLP is a North India–focused diagnostic services provider that builds long-term partnerships with doctors, clinics, hospitals, and corporate clients. With a strong presence across J&K;, Delhi NCR, Uttarakhand, Uttar Pradesh, Punjab, and Haryana, the organization combines advanced technology, NABL-accredited processes, and ISO 15189:2022–certified quality standards to deliver accurate and timely lab results.

Its automated infrastructure, cold-chain–assured logistics, trained technicians, and seamless digital reporting support services from routine pathology to advanced special testing. DRX Labs LLP emphasizes dedicated B2B account management to help healthcare providers scale, improve patient care, and stay ahead with precision diagnostics. Guided by a vision to be the most trusted diagnostic partner in India, the company focuses on accuracy, reliability, and care in every report.

Role Description The Customer Relationship Management Specialist is a full-time, in office role based in Dwarka, responsible for managing and strengthening relationships with healthcare providers and corporate clients. This role involves overseeing CRM processes and tools, ensuring accurate customer data, and tracking interactions to support high-quality service and retention.

The Specialist will coordinate with internal teams to resolve client queries, support onboarding,



and maintain smooth communication across accounts. Daily activities include monitoring client satisfaction, preparing performance reports, identifying upsell or cross-sell opportunities, and supporting sales and marketing initiatives. The role also requires proactive follow-up, scheduling reviews with key accounts, and contributing to process improvements that enhance the overall client experience.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and client servicing skills.
- Candidates should possess effective Communication skills, including clear verbal and written interaction with diverse stakeholders.
- Candidates should possess solid Sales and business development abilities to support account growth and retention.
- Candidates should possess Analytical Skills to interpret data, track performance metrics, and generate actionable insights.
- Candidates should possess Project Management capabilities to coordinate initiatives, manage timelines, and ensure service delivery.
- Relevant experience in healthcare, diagnostics, or B2B services is preferred.
- Bachelor’s degree in Business, Healthcare Management, or a related field is beneficial.
- Proficiency with CRM software and MS Office tools, along with a detail-oriented and customer-first mindset, is expected.

📌 Customer Relationship Management Specialist (Dwarka)
🏢 DRX Labs
📍 Dwarka