1. Pre- Disbursement Activity:

- Handling foot falls at the dealerships.

- Participating in activities conducted by the dealer/MLE (Micro-level events).

- Lead generation through promotional activities conducted by SFL.

- Generating leads through referrals.

- Field Investigating Activity.

- Dealer interaction for marketing specific schemes.

- Collection of prospective customer information

1. Disbursement

- Processing application for approval.

- Obtaining documents from customers for payment.

- Collection of invoice /Insurance cover notes and other respective papers.

- Processing loan documents for approval.

- Payment of the finance amount.

1. Post Disbursement

- Process the confirmation of delivery of vehicle finance.





- Re Collection of amount and relevant documents.

- Collection of registration certificates and insurance policy/ invoice (if applicable).

1. Recovery Management

- Responsible for initiating repossession proceedings

- Maintain records of collection and status of accounts via M-Collect.

1. Customer relations and cross selling:

- Responding to customer queries and grievances and providing timely information and redressal.

- Exploring favourable cross selling opportunities with the customers.

📌 Customer Relations (Mumbai)
🏢 Sundaram Finance
📍 Mumbai