AM/DM – Customer Relations

Experience: 1 – 5

Salary: Best in Industry

Work Experience – Industry: BFSI

Primary Responsibilities:

Pre‑ Disbursement Activity:

- Handling foot falls at the dealerships and dealership related activities.
- Field Investigating Activity.
- Lead generation through promotional activities conducted by SFL.
- Collection of prospective customer information.

Disbursement:

- Processing application for approval.
- Obtaining documents from customers for payment.
- Collection invoice/Insurance and other respective papers.
- Processing the loan documents for payment.

Post Disbursement:

- Confirmation of delivery of vehicle finance processed.
- Collection of registration certificate if applicable.
- Collection of insurance policy if applicable.

Recovery Management:

- Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.

Customer relations and cross selling:

- Responding to customer queries and grievances and providing timely information and redressal.
- Exploring favorable cross selling opportunities with the customers.

Education – Category:

Graduate

Education – Degree:

Any Graduate (Preferably with a Commerce Background)

📌 Customer Relations (Surat)
🏢 Sundaram Finance
📍 Surat