Quality Assurance

Navi Mumbai (In office)

Mid-Senior

10-15 years

Fulltime

To drive customer and field quality improvement by leading systematic Root Cause Analysis (RCA), corrective and preventive actions (CAPA), horizontal deployment and cross-functional collaboration with Servicing, R&D;, Production and Process Engineering teams.

The role will focus on eliminating recurring field failures, improving product reliability, implementing sustainable corrective actions and ensuring that lessons learned from field issues are incorporated into product design, manufacturing processes and quality systems.

Key Responsibilities

1. Customer & Field Quality Management

- Analyse customer complaints, field failures, service reports, product returns and mission-related failures.
- Establish a structured mechanism for field-quality data collection, failure categorisation, trend analysis and prioritisation.
- Coordinate with Servicing and Customer Support teams to investigate reported issues and validate failure symptoms.
- Track customer quality KPIs, recurring defects, repeat complaints and field-failure trends.

2. Root Cause Analysis (RCA) & CAPA

- Lead cross-functional RCA for critical, recurring and high-impact field failures using 8D, 5-Why, Fishbone/Ishikawa, Fault Tree Analysis and other appropriate problem-solving tools.
- Distinguish between the occurrence cause, escape cause and systemic root cause.
- Define corrective and preventive actions with clear ownership, timelines and measurable effectiveness criteria.




- Validate implemented actions under actual field conditions or through suitable verification and validation activities.

3. Horizontal Deployment & Recurrence Prevention

- Ensure that corrective actions from one failure are evaluated and deployed across all applicable products, variants, configurations, production lots and service inventory.
- Conduct risk-based reviews of similar components, interfaces, designs, suppliers and manufacturing processes.
- Maintain a horizontal deployment tracker with defined applicability, owners, due dates and implementation evidence.
- Verify that corrective actions are incorporated into relevant drawings, BOMs, firmware/software, work instructions, inspection plans, test procedures and service manuals, as applicable.

4. Collaboration with Servicing & R&D;

- Work closely with Servicing to obtain accurate field evidence, failure logs, photographs, usage history and returned-product analysis.
- Collaborate with R&D;, Design Engineering, Embedded Software, Electronics, Mechanical and Systems Engineering teams to develop permanent design or technical solutions.
- Participate in design reviews, failure investigations, engineering change reviews and reliability improvement initiatives.
- Ensure proposed design changes are validated,



documented and released through the approved change-control process.

5. Production & Process Quality Improvement

- Collaborate with Production, Process Engineering, Supplier Quality and Manufacturing Engineering to eliminate manufacturing-related and process-induced failures.
- Analyse the relationship between field failures, production defects, inspection escapes, process variation and supplier-related issues.
- Drive improvements in assembly processes, workmanship, test coverage, inspection criteria, process controls and end-of-line testing.
- Ensure lessons from field failures are translated into production controls and defect-prevention measures.
- Support PFMEA, Control Plan, FMEA and process-audit updates wherever applicable.

6. Quality Data, Reliability & Continuous Improvement

- Establish dashboards for field failures, repeat defects, RCA ageing, CAPA effectiveness and horizontal deployment closure.
- Conduct Pareto analysis and identify high-impact failure modes for focused improvement projects.
- Support reliability improvement, verification testing, regression testing and accelerated testing, as appropriate.
- Present critical quality issues, risk assessments and improvement progress to management.

Skills 8D Problem Solving

Root Cause Analysis

Failure Analysis

CAPA- Corrective and Preventive Action

5-Why, Fishbone Analysis

Strong hands-on experience in customer quality, field quality, product quality, reliability engineering or failure analysis. • Proven ability to lead structured RCA and drive permanent corrective actions.

📌 Customer Quality & Reliability Asst. Manager / Manager (Navi Mumbai)
🏢 IdeaForge
📍 Navi Mumbai