- Pre- Disbursement Activity:

· Generating leads through referrals.

· Participating in activities conducted by the dealer/ MLE (Micro-level events).

· Lead generation through promotional activities conducted by SFL.

· Field Investigating Activity.

· Dealer interaction for marketing specific schemes.

· Collection of prospective customer information

- Disbursement:

· Processing application for approval.

· Obtaining documents from customers for payment.

· Collection of invoice /Insurance cover note and other respective papers.

· Processing of loan documents for approval.

· Payment of the finance amount.

- Post Disbursement:

· Process the confirmation of delivery of vehicle finance.

· Collection of amount and relevant documents.

· Collection of registration certificate and insurance policy/ invoice (if applicable).

- Recovery Management:

· Responsible for initiating repossession proceedings

· Maintain records of collection and status of accounts via M-Collect.

- Customer relations and cross selling:

· Responding to customer queries and grievances and providing timely information and redressal.

· Exploring favorable cross-selling opportunities with the customers.

📌 Customer Relations (Gujarat)
🏢 Sundaram Finance
📍 Gujarat