Company Description ORN Journeys is redefining travel by building trips around the needs of the traveler rather than individual bookings. Instead of separating flights, hotels, trains, transfers, and experiences, ORN integrates mobility, stays, journeys, local operations, technology, and customer support into one coherent system. Europe is the first major market where ORN is deploying this model at scale.

Using fixed departures, integrated operations, direct procurement, and local teams, the company delivers a more seamless and accountable travel experience. ORN focuses on making travel simpler, more accessible, and more reliable for a diverse range of travelers.

About the Role

We are looking for a customer-focused and service-oriented Customer Advisor to manage relationships with High-Net-Worth Individual (HNI) clients. The ideal candidate will provide personalised assistance,

understand premium customer requirements, coordinate travel arrangements, and ensure a seamless customer experience from enquiry to post-travel support.

Candidates with experience in travel, hospitality, luxury services, premium customer support, or relationship management will be preferred.

Key Responsibilities

- Serve as the primary point of contact for HNI clients and provide personalised customer service.
- Understand client preferences, travel requirements, budgets, and expectations.
- Recommend suitable travel packages, destinations, hotels, and customised itineraries.
- Handle client enquiries through phone calls, emails, and WhatsApp professionally.
- Coordinate with Sales, Operations, Ticketing, Hotel, and Transport teams to ensure smooth service delivery.
- Provide timely updates on bookings, confirmations, itinerary changes, cancellations, and refunds.




- Build and maintain strong relationships with premium clients to encourage repeat business and referrals.
- Identify opportunities for upselling and cross-selling relevant travel services.
- Resolve customer concerns and escalations promptly and professionally.
- Maintain accurate client information, interaction records, and follow-up schedules in the CRM.
- Provide pre-travel, during-travel, and post-travel assistance.
- Meet customer satisfaction, response-time, and sales-support targets.

Required Skills and Qualifications

- Bachelor's degree in any discipline preferred.
- 1–4 years of experience in customer service, client servicing, sales coordination, or relationship management.
- Experience in the travel, hospitality, luxury retail, or premium customer service industry is an
- advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal, coordination, and problem-solving abilities.
- Professional approach to handling high-value and premium clients.
- Valuable follow-up, multitasking, and time-management skills.
- Basic computer skills and familiarity with CRM systems.
- Ability to work in a fast-paced, customer-oriented environment.

Preferred Candidate Profile

- Customer-centric, patient, and detail-oriented.
- Confident in communicating with senior professionals and premium customers.
- Proactive in anticipating client needs and resolving issues.
- Service-minded with a commercial understanding of customer retention and repeat business.

Performance Expectations

- High customer satisfaction and service quality.
- Timely responses and effective resolution of client queries.
- Strong client retention and repeat-business support.
- Accurate documentation and consistent follow-ups.
- Effective coordination with internal teams.

📌 Customer Journey Advisor (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru