ob Description – Customer Quality Engineer (Assembly, Metrology & Inspection)

Department: Quality Assurance

Industry: Jigs & Fixtures, Industrial Automation, Precision Engineering & Assembly

Experience: 2–5 Years

Location: Hosur, Tamil Nadu

1. Job Summary

We are looking for a Customer Quality Engineer responsible for ensuring product quality, assembly quality, dimensional accuracy, and customer satisfaction. The candidate will manage customer quality requirements, conduct metrology and inspection activities, resolve customer complaints, and coordinate with production, assembly, design, and quality teams to ensure compliance with engineering drawings and customer specifications.
1. Key ResponsibilitiesA. Assembly Quality

- Monitor and ensure the quality of mechanical assemblies, jigs, fixtures, and automation equipment.
- Perform in-process and final assembly inspections to verify dimensional accuracy, alignment, fitment, and functional performance.
- Verify assembly components against engineering drawings, BOMs, and customer specifications.
- Inspect fixture alignment, clamping mechanisms, locating pins, pneumatic systems, and other assembly elements as applicable.
- Identify assembly defects, dimensional deviations, and functional issues, and coordinate corrective actions.
- Ensure compliance with assembly procedures, inspection checklists, and quality standards.

B. Customer Quality Management
- Act as the primary quality coordination point for customer-related quality issues.
- Handle customer complaints, rejections, non-conformities, and quality improvement requests.
- Conduct root cause analysis and prepare 8D reports, CAPA, and corrective action documentation.
- Coordinate with internal teams to implement corrective and preventive actions within agreed timelines.
- Participate in customer quality meetings, audits, inspections, and product validation activities.




- Prepare and submit inspection reports, quality documents, and corrective action reports to customers.
- Monitor customer feedback and drive continuous improvement to improve customer satisfaction.

C. Metrology & Dimensional Inspection
- Perform dimensional inspection of machined components, fabricated parts, jigs, fixtures, and assemblies.
- Interpret engineering drawings, GD&T;, datum references, and dimensional tolerances.
- Operate precision measuring instruments, including CMM, height gauges, micrometers, vernier calipers, bore gauges, and dial indicators.
- Verify critical dimensions, hole positions, profiles, flatness, parallelism, perpendicularity, and other specified geometric characteristics.
- Coordinate CMM programming and inspection activities where required.
- Prepare dimensional inspection reports and verify compliance with customer drawings.
- Ensure calibration and traceability of measuring instruments.

D. Inspection & Quality Control
- Conduct incoming, in-process, first-piece, and final inspections.
- Prepare and maintain inspection plans, checklists, control plans, and quality records.
- Verify component quality before assembly, during assembly, and before dispatch.
- Identify non-conforming products and coordinate segregation, rework, repair, or rejection.
- Support First Article Inspection (FAI), sample approval, and customer validation activities.
- Ensure proper documentation and traceability of inspected components and finished assemblies.

E. Quality Systems & Continuous Improvement




- Apply 7 QC Tools, 5 Why Analysis, Fishbone Diagram, FMEA, and 8D problem-solving techniques.
- Support internal and customer audits and ensure timely closure of audit findings.
- Coordinate with design, manufacturing, assembly, supplier quality, and project teams to prevent recurring defects.
- Drive quality improvement initiatives to reduce rework, rejection, scrap, and customer complaints.
- Ensure adherence to ISO 9001 procedures and applicable customer-specific quality requirements.

1. Technical Skills Required

- Strong knowledge of assembly quality, dimensional inspection, and customer quality management.
- Ability to interpret engineering drawings, GD&T;, and tolerance specifications.
- Hands-on experience with precision measuring instruments and CMM inspection is preferred.
- Knowledge of CNC-machined components, jigs, fixtures, and automation equipment.
- Experience in customer complaint handling, root cause analysis, CAPA, and 8D reports.
- Knowledge of FAI, inspection plans, quality documentation, and calibration systems.
- Valuable communication, reporting, and cross-functional coordination skills.

1. Educational Qualification

- Diploma or Degree in Mechanical Engineering, Production Engineering, Mechatronics, or a related discipline.

1. Key Performance Indicators (KPIs)

- Reduction in customer complaints and rejection rates.
- Assembly quality and first-time-right performance.
- Dimensional inspection accuracy and report submission timelines.
- Timely closure of customer complaints and corrective actions.
- Reduction in rework, scrap, and recurring quality issues.
- Compliance with customer specifications and quality audit requirements.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Quality Engineer (Hosur)
🏢 HYA Tech Private
📍 Hosur