Job highlights

- Location: Kakkanad Full-time
- Experience: 6 - months to 1 year. About the Role: Act as an advanced point of student engagement,handling escalated cases,ensuring issue resolution and providing enhanced motivational and academic support.
- NOTE : ONLY CANDIDATES FROM KERALA WILL BE PREFERRED. Disclaimer: This job posting has been aggregated from external source
- FULL - TIME

Share MENTOR CALL ASSOCIATE / CUSTOMER CARE SUPPORT

Company: Competitive Cracker

Location: Kakkanad Full-time | Experience: 6 - months to 1 year

About the Role

Act as an advanced point of student engagement, handling escalated cases, ensuring issue resolution and providing enhanced motivational and academic support.

Responsibilities

- Handle cases escalated by Mentor Call Executives
- Understand each students academic background and hurdles
- Ensure students are added to groups/app within 24 hours




- Coordinate with Research Assistants and Technical Support Team
- Track and update student issue/bug logs
- Collect detailed student reviews on course delivery and services
- Motivate students based on their personal and academic context

Requirements:
- Solid communication and persuasion skills
- Problem-solving mindset
- Knowledge of Competitive Crackers products and services
- Ability to escalate issues with proper documentation

NOTE : ONLY CANDIDATES FROM KERALA WILL BE PREFERRED Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 CUSTOMER Care SUPPORT Professional (Kochi)
🏢 Competitive Crackers
📍 Kochi