Job highlights

- Experience. 1-3 years.

Educational

Qualification. Graduate in any stream.

- Skills Required

- When required,escalate unresolved or complex issues to senior management or relevant departments for further attention.

Job Summary

The Customer Service Executive at Maitri will be the first point of contact for individuals seeking information and assistance regarding investment procedures and services offered by the Maharashtra Industry, Trade, and Investor Facilitation Cell (Maitri).

Experience

1-3 years

Educational Qualification

Graduate in any stream

Skills Required

- Excellent verbal and written communication skills in Marathi, English and Hindi, and problem-solving abilities.

- Basic understanding of IT tools and systems, with proficiency in MS Office.

- Ability to manage multiple requests and prioritize tasks effectively.

- To be responsible to take all incoming calls received by Maitri Cell.

- Handle incoming inquiries via phone and provide accurate and timely information to investors, businesses, and stakeholders.

- Log all customer service requests, troubleshoot issues,



and ensure that each query is routed to the appropriate department for resolution. Follow up to ensure timely and effective issue resolution.

- Maintain accurate records of all communications, requests, and resolutions in the help desk system for future reference.

- Assist customers in understanding the available online services, such as registration, application submission, and tracking the status of their requests.

- When required, escalate unresolved or complex issues to senior management or relevant departments for further attention.

- Provide feedback to management on recurring issues and potential areas for improvement in processes or systems.

- Any other work assigned by the management.

Position Details

- Type of Employment: Contractual extendable based on performance

- Work Location: Mumbai, Maharashtra

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Care / Help Desk Executive (Mumbai)
🏢 SICOM
📍 Mumbai