We are hiring candidates for multiple voice and non-voice processes with excellent communication skills.

Eligibility Criteria:*

- Freshers: Candidates with no prior work experience can apply.
- 6 Months Experienced: Candidates with at least 6 months of documented work experience.
- 1+ Year Experienced: Candidates with one year or more of relevant experience.
- Qualification: Graduates and Undergraduates are eligible.
- Communication Skills: Excellent communication skills are mandatory.

Key Roles & Responsibilities
- Handle inbound calls from international customers in a professional and customer-friendly manner.
- Understand customer queries, concerns, and issues and provide appropriate resolutions.
- Deliver a high-quality customer experience on every interaction.
- Provide accurate information regarding products, services, accounts, or other customer-related concerns.
- Handle customer complaints efficiently and escalate complex issues to the relevant team when required.
- Maintain proper documentation and update customer details accurately in the system.
- Follow company policies, process guidelines, quality standards, and compliance requirements.
- Meet defined performance metrics, including customer satisfaction, quality, productivity, and call handling targets.
- Demonstrate active listening, problem-solving, and effective communication skills.




- Work closely with internal teams to ensure timely resolution of customer concerns.
- Maintain professionalism and a positive attitude while handling different types of customer interactions.

Preferred candidate profile

- Excellent verbal communication skills in English.
- Strong customer service and interpersonal skills.
- Valuable problem-solving and active listening abilities.
- Basic computer knowledge and ability to navigate multiple systems.
- Comfortable working in rotational shifts.
- Ability to work in a fast-paced, target-driven environment.
- Freshers and experienced candidates are welcome to apply.
- Previous experience in International Voice/Customer Support will be an added advantage.

Compensation & Benefits
- Salary: 3 LPA to 5.5 LPA, depending on experience, skills, and interview performance.
- Lucrative Incentives
- 5 days working with 2 rotational week offs.
- Rotational shifts.
- Both-side cab facility available.
- Candidates who do not avail the cab facility will receive a 4,000 monthly transport allowance.

Apply now and build your career in International Customer Support!

Interested candidates may call / whatsapp on below mentioned numbers

Alis : (phone hidden)

Agasa : (phone hidden)

Diksha : (phone hidden)

Kashvi : (phone hidden)

Suhani : (phone hidden)

📌 Customer Care Executive (Delhi)
🏢 WSNE Consulting
📍 Delhi