- Customer Care &
- Relationship Executive
- Full time, On-site German Laundry is a premium garment care brand with 18 stores across Mumbai. We care for everything from everyday wear to designer and wedding garments, and we're looking for someone who will make every customer feel looked after.

About the role You'll be the voice of German Laundry for our customers. You'll own pickup and drop requests from first call to delivery, bring lapsed customers back, and keep our regulars loyal through personal, consistent follow-up.

What you'll do •

- Handle pickup and delivery requests over calls, WhatsApp and online, and coordinate with our van/biker team •
- Keep customers updated on order status and delivery times before they have to ask •
- Call customers who haven't ordered in a while, understand why, and win them back •
- Build relationships with regular and high-value customers, and remember their preferences •
- Make follow-up calls after delivery,



collect feedback and encourage Google reviews •
- Own complaints (damage, delays, missing items) through to resolution, working with stores and our workshop •
- Share daily and weekly reports on bookings, complaints and win-back results What we're looking for •
- Graduate with 1–3 years in customer service, telecalling or client servicing (laundry, hospitality, retail, salons or home services preferred) •
- Fluent in English, Hindi and Marathi •
- Comfortable with WhatsApp Business, Excel/Google Sheets and CRM/POS systems •
- Warm, patient and calm on the phone, even with upset customers •
- Takes ownership and follows up without reminders •
- Bonus: knowledge of fabrics or experience with premium clientele What we offer •
- Fixed salary plus performance incentives •
- A role in a fast-growing premium brand •

📌 Customer Care Professional (Mumbai)
🏢 German Laundry
📍 Mumbai