Role & responsibilities

Manages day-to-day customer service operations, handles direct inquiries and complaints, and bridges the gap between customers and internal company departments

Preferred candidate profile

- Customer Support & Communication: Answer phone calls, emails, live chats, and face-to-face inquiries, acting as the primary point of contact for clients.
- Complaint & Issue Resolution: Investigate and resolve customer complaints regarding billing, product quality, policies, or service delays
- Data and Record Management: Maintain customer databases, update master account data, and track customer feedback or interaction logs using CRM tools.
- Process Improvement: Analyze customer satisfaction metrics and help refine workflows to deliver a smoother customer experience

Key Skills - Communication:

- Technical Proficiency

- Problem solving and Empathy

- Organization

📌 Customer Care Specialist (Bengaluru)
🏢 The Maverick Group
📍 Bengaluru