We are seeking a motivated and customer-focused Customer Care Executive to manage customer interactions and ensure a high level of satisfaction. The ideal candidate will handle inquiries efficiently, resolve issues professionally, and represent the company with a positive attitude. alsoFluency in English is mandatory.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolve customer complaints and provide appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Provide product and service information clearly and accurately
- Escalate unresolved issues to the appropriate department when necessary
- Follow company policies and customer service procedures
Required Skills & Qualifications
- Excellent verbal and written communication skills
- Solid interpersonal and problem-solving abilities
- Basic computer knowledge and ability to use CRM systems
- Ability to handle customers calmly and professionally
- High school diploma or equivalent (graduate preferred)
Required Skills & Qualifications
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Basic computer knowledge and ability to use CRM systems
- Ability to handle customers calmly and professionally
- High school diploma or equivalent (graduate preferred)
Job Types: Full-time, Permanent Pay: ₹15,500.00 - ₹20,000.00 per month