Job Title: Customer Support Executive

Job Type: Full-Time

Department: Customer Service / Customer Support

We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries efficiently while delivering a high-quality customer experience.

Key Responsibilities

- Handle customer queries and provide timely and effective resolutions through phone, email, or chat.
- Understand customer concerns and offer appropriate solutions to ensure customer satisfaction.
- Maintain professional and courteous communication with customers at all times.
- Resolve customer complaints, troubleshoot basic issues, and escalate complex cases to the relevant department.
- Maintain accurate customer information and update records in the company's CRM or ticketing system.
- Follow company policies, quality standards, and customer service procedures.
- Meet performance targets related to customer satisfaction, response time, productivity, and service quality.
- Coordinate with internal teams to ensure smooth resolution of customer issues.

Eligibility Criteria
- Minimum qualification: Graduate from any stream (or as per company requirements).




- Freshers and experienced candidates can apply.
- Excellent verbal and written communication skills.
- Valuable listening, problem-solving, and customer-handling skills.
- Basic computer knowledge and familiarity with MS Office.
- Ability to work in a team and manage multiple customer queries efficiently.
- Willingness to work in rotational shifts, if required.

Skills Required
- Customer Service
- Customer Relationship Management
- Verbal and Written Communication
- Problem-Solving
- Active Listening
- Complaint Handling
- Email and Chat Support
- Time Management
- Teamwork and Multitasking

Salary and Benefits
- Competitive salary based on skills and experience.
- Performance-based incentives, where applicable.
- Training and development opportunities.
- Supportive work environment.
- Career growth opportunities.

Job Location

Pune

How to Apply

Interested candidates can apply through Indeed or share their updated resume with our recruitment team.

HR Hamza (phone hidden)

[email protected]

Join our team and build your career in customer support!

Pay: ₹19,000.00 - ₹29,000.00 per month

Work Location: In person

📌 Customer Care Executive (Pune)
🏢 MG Consulting Private
📍 Pune