Role & responsibilities

- Handle inbound and outbound calls, emails, chats, and social media messages from customers.

- Respond to customer inquiries regarding products, services, and complaints.

- Record customer interactions, inquiry details, complaints, and actions taken.

- Resolve customer issues efficiently within service-level agreements (SLAs) and escalate complex cases as needed.

- Follow up with customers to ensure issues are resolved to their satisfaction.

- Provide accurate information and guidance to customers in a courteous manner.

- Maintain a positive, empathetic, and professional attitude toward customers at all times.

- Identify trends in customer issues and report feedback to relevant teams.

- Support cross-functional teams in improving the customer experience.

Preferred candidate profile

- Computer Skills: Proficient in MS Office and experienced with ERP Software.

- Excellent verbal and written communication skills across multiple channels (voice, email, chat).

- Solid problem-solving abilities with a focus on resolving issues within customer SLAs.

📌 Customer Care Executive (Rajkot)
🏢 KICH Architectural Products Pvt.Ltd
📍 Rajkot