Roles and Responsibilities

- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.

- Provide accurate information about products/services to customers through effective communication.

- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.

- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).

- Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

- 1-5 years of experience in BPO/Call Centre setting handling international voice process or similar role.

- Strong interpersonal skills for building rapport with diverse customer base across cultures and time zones.

📌 Customer Care Executive (Faridabad)
🏢 Jiva Ayurveda
📍 Faridabad