Company: Adloggs Technologies Pvt Ltd

Location: Kalapatti, Coimbatore

Job Type: Full-Time

Shift: 9:30 - 6:30 pm

Adloggs is a fast-growing logistics service provider specializing in efficient shipment handling, delivery coordination, and last-mile operations. We are committed to delivering reliable and customer-centric logistics solutions.

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to handle customer queries, shipment tracking, delivery coordination, and issue resolution. The ideal candidate should have strong communication skills and the ability to manage escalations efficiently in a logistics environment.

Key Responsibilities

- Handle inbound and outbound customer calls related to shipments and deliveries
- Track shipments and provide real-time updates to customers
- Coordinate with delivery partners and operations team for issue resolution
- Manage escalations and ensure timely closure
- Maintain accurate records of customer interactions in CRM/system
- Provide professional and empathetic customer service at all times
- Support last-mile delivery operations and order fulfillment queries

Required Skills

- Excellent verbal and written communication skills (English & Tamil preferred)




- Experience in customer support / logistics / e-commerce support
- Strong problem-solving and escalation handling ability
- Basic knowledge of Excel and data entry
- Ability to work in rotational shifts (if applicable)
- Good coordination skills with internal teams and delivery partners

Preferred Experience

- 1–3 years of experience in customer support (Logistics / E-commerce / Delivery domain preferred)
- Experience handling shipment tracking, delivery management, or order coordination
- Familiarity with CRM tools or logistics software

Qualification

- Any graduate / diploma holder
- Freshers with robust communication skills may also apply

Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Life insurance
- Provident Fund

Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Do you have prior experience in customer support?
- Have you worked in logistics, delivery, or e-commerce support?
- Are you comfortable handling customer escalations and complaint resolution?

Location:
- Coimbatore, Tamil Nadu (Required)

Work Location: In person

📌 CSE (Customer Support Executive) (Coimbatore)
🏢 Adloggs Technologies
📍 Coimbatore