– CRM Executive (Quick Commerce)

Company: TOYO Kombucha Department: Sales & Quick Commerce Experience: 1–3 Years Preferred Background: FMCG, Quick Commerce, E-commerce or Marketplace Operations

Role Objective

We are looking for a CRM Executive with Quick Commerce experience to manage relationships with platform teams, distributors and internal stakeholders, ensuring smooth operations, timely issue resolution, strong product availability and business growth across Quick Commerce channels.

Key Roles & Responsibilities

S.No.

Area

Responsibility

Details

1

Relationship Management

Platform Coordination

Manage relationships with KAMs, category managers and platform POCs.

2

Distributor Coordination

Coordinate with distributors for inventory, orders, dispatches and payments.

3

Stakeholder Follow-ups

Ensure timely closure of commitments and pending action points.

4

Quick Commerce Operations

PO Management

Coordinate PO processing, order fulfilment and delivery timelines.

5

Operational Escalations

Resolve GRN, inwarding, appointment, supply and mapping issues.

6

Order Tracking

Monitor PO, SO, dispatch and delivery status across platforms.

7

Product Availability

Availability Management

Coordinate with platform teams to improve SKU availability across warehouses and dark stores.

8

Inventory Coordination

Follow up on stock replenishment, shortages and inventory gaps.

9

Listing & Catalogue

SKU Onboarding

Coordinate new product listings, approvals and activation.

10

Mapping & Catalogue

Resolve EAN, SKU mapping, listing and catalogue-related issues.

11

Business Growth

Account Development

Identify opportunities for SKU expansion, city coverage and business growth.

12

Sales Performance

Monitor platform-wise sales and highlight growth opportunities.

13

Commercial Coordination

Pricing Compliance

Monitor pricing,



discounting and adherence to approved commercial terms.

14

Claims & Payments

Coordinate follow-ups for debit notes, claims, deductions and outstanding payments.

15

CRM & Reporting

CRM Management

Maintain updated platform contacts, communication records, escalations and follow-up trackers.

16

Performance Reporting

Prepare periodic sales, availability and issue-resolution reports.

Key Result Areas (KRAs) & KPIs

KRA

KPI / Target

Platform Relationship Management

Timely coordination and closure of assigned commitments

Issue Resolution

≥90% escalations resolved within agreed timelines

Product Availability

Support ≥95% availability of active mapped SKUs

PO & Order Coordination

100% timely tracking and escalation of eligible POs

SKU Onboarding

Completion of approved listings within agreed timelines

Business Growth

Achievement of assigned account development targets

CRM Management

100% updated follow-up and escalation records

Payment & Claims

Timely tracking and reconciliation coordination

Required Skills & Qualifications

- 1–3 years of experience in CRM, Key Account Coordination, Quick Commerce or E-commerce operations.
- Prior experience working with Blinkit, Zepto, Swiggy Instamart, BigBasket or similar platforms preferred.
- Strong communication, relationship management and follow-up skills.
- Proficiency in Excel, Google Sheets and CRM tools.
- Understanding of POs, inventory, order fulfilment, SKU listings and marketplace operations.
- Strong problem-solving, multitasking and escalation management abilities.

Key Expectation: Build and maintain strong platform relationships, independently manage stakeholder coordination, ensure timely resolution of operational issues and contribute to improved availability, service levels and business growth. Pay: ₹25,000.00 - ₹45,000.00 per month

Advantages

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Provident Fund

Work Location: In person

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