We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customersYour daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. Objectives of this roleProviding accurate information about products or services and guiding customers in making informed decisions.

Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.

Escalating complex issues to higher authorities when necessary and following up on resolutions.



Maintaining detailed and accurate records of customer interactions and inquiries.

Skills

- Multilingual proficiency for effective communication in India’s diverse market. Knowledge of the company's products or services to provide comprehensive support. Proficiency in using customer support software and tools. Flexibility in working shifts or extended hours to ensure excellent customer support. Empathetic and patient approach while interacting with customers. Ability to multitask and prioritise multiple tasks. Knowledge of customer service processes and best practices. Ability to work with minimal supervision. Candidate should Know hindi Communication very well.

📌 CRM Executive (Bengaluru)
🏢 Naviweld power India
📍 Bengaluru