The Credit Operation Executive (COE) will be the primary point of contact for customers in the CLM Domestic BFSI segment, handling end‑to‑end credit processing, verification, and issue resolution. Working within the Manpower – Back Office department, the COE ensures compliance with internal policies and regulatory standards while maintaining high levels of customer satisfaction. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with both internal stakeholders and external clients.

Responsibilities

- Receive and acknowledge incoming credit applications and related customer inquiries.
- Verify applicant information, documentation, and credit scores against company policies.
- Process loan disbursements, amendments, and closures accurately in the core banking system.
- Identify and resolve discrepancies or exceptions in credit files, escalating when necessary.
- Maintain up‑to‑date records of all credit transactions and customer communications.
- Collaborate with underwriting, risk, and collections teams to ensure smooth workflow.
- Provide timely updates to customers regarding application status and required actions.




- Monitor compliance with regulatory guidelines and internal SOPs.
- Generate daily and weekly operational reports for management review.
- Participate in continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

- Bachelor's degree in Finance, Business Administration, or related field.
- 2+ years of experience in credit operations, loan processing, or customer care within BFSI.
- Strong knowledge of credit assessment criteria and banking regulations.
- Excellent verbal and written communication skills in English.
- Proficiency with MS Office and familiarity with core banking/CRM systems.
- High attention to detail and solid analytical/problem‑solving abilities.
- Ability to handle high call volumes and manage multiple tasks simultaneously.
- Customer‑focused mindset with a commitment to service excellence.
- Team player with good interpersonal skills and ability to work cross‑functionally.
- Flexibility to work in shift patterns as required by the back‑office schedule.

📌 CREDIT OPERATION EXECUTIVE (New Delhi)
🏢 Digitide Solutions
📍 New Delhi