Core Voice/Video Specialist

Experience-9+Years

Location-Gurgaon, Hyderabad

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

- Monitor Voice and Video service platforms.
- Handle incidents affecting voice, SIP, video, and collaboration services.
- Participate in troubleshooting and service restoration activities.
- Analyze service-impacting events and escalations.
- Support maintenance and implementation activities.
- Maintain operational reports and documentation.
- Support 24x7 NOC operations.

Mandatory Technical Skills

- SIP,



VoIP, Unified Communication concepts.
- Voice/Video troubleshooting.
- NOC monitoring tools.
- Incident management process knowledge.

What you'll love about working here - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical workplace. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.

📌 Core Voice/Video Specialist (Gurugram)
🏢 Capgemini
📍 Gurugram