Job Title: Consultant – Group Ops

Department: Operations

Level: Associate / Senior Associate

Location: Bangalore

Experience: 2–3 years

About the Role

The Operations Executive – Financial Operations will play a key role in supporting the core operational processes of the life insurance business. The role involves managing financial data, performing accurate calculations, reconciling transactions, maintaining policy-related records, and coordinating with internal teams to ensure process accuracy, compliance, and timely service delivery.

Key Responsibilities

Financial Operations & Calculations

- Perform financial calculations related to premiums, policy values, surrender values, commissions, payouts, and other life insurance transactions.
- Review and validate financial entries for accuracy as per regulatory and internal guidelines.
- Support monthly, quarterly, and annual financial closings through reconciliation and reporting activities.
- Process customer payments, refunds, payouts, and policy-related disbursements in coordination with the finance team.

Data Management

- Maintain, update, and verify policy data in the system with a high degree of accuracy.
- Ensure correct documentation, data entry, and information management in line with company SOPs.
- Regularly audit system data to identify gaps, inconsistencies, and errors, and initiate corrective actions.

Operations & Process Management

- Handle day-to-day operational tasks including policy issuance, endorsements, renewals, cancellations, and claim-related support.




- Coordinate with underwriting, finance, sales, and customer service teams for seamless process execution.
- Ensure TAT adherence and service quality as per departmental standards.
- Prepare operational reports, dashboards, and MIS for management review.

Compliance & Controls

- Ensure all processes adhere to IRDAI regulations, company compliance policies, and internal audit standards.
- Maintain confidentiality and integrity of customer and financial data.
- Support internal/external audits with documentation and process validations.

Skills & Competencies

- Strong analytical and numerical skills.
- Proficiency in MS Excel (VLOOKUP, Pivot Tables, Formulas).
- Valuable understanding of life insurance products, terminology, and operations processes.
- Excellent attention to detail and accuracy in data handling.
- Strong communication and coordination skills.
- Ability to work in fast-paced, process-driven environments.

Qualifications

- Bachelor’s degree in Commerce, Finance, Business Administration, or related field.
- 1–4 years of experience in life insurance operations or financial operations (experience range adjustable).
- Knowledge of insurance core systems and operational workflows preferred.

Key Performance Indicators (KPIs)

- Data accuracy & error rate reduction
- TAT adherence for operational tasks
- Compliance and quality score
- Timeliness and accuracy of financial calculations
- Customer and internal stakeholder satisfaction

📌 Consultant - Group Life Operations (Bengaluru)
🏢 Go Digit Life Insurance
📍 Bengaluru