Job Title: Caller / Telecaller

Department: Operations / Customer Support

Job Purpose The Caller is responsible for making outbound and/or handling inbound calls to customers or prospects to provide information, resolve queries, follow up on requests, while maintaining high standards of communication and professionalism.

Key Responsibilities

- Make outbound calls to customers as per assigned data.
- Handle inbound calls and respond to customer inquiries.
- Communicate clearly in Tamil / Hindias required
- Explain company products, services, offers, or processes
- Handle customer objections, concerns, or complaints professionally
- Maintain accurate call records and update details in system
- Follow up with customers as per schedule
- Adhere to company policies,



and calling guidelines

Language Requirement (Mandatory)

✅ Candidate must be fluent in first two of the following languages:

- Tamil
- Hindi
- Kannada

Required Skills & Competencies

- Valuable verbal communication skills
- Active listening and customer-handling ability
- Patience and problem-solving mindset
- Basic computer knowledge
- Ability to work with timelines

Key Performance Indicators (KPIs)

- Call volume and connectivity
- Call quality and accuracy
- Customer satisfaction
- Data accuracy and compliance

📌 Consultant / Contract (Chennai)
🏢 Vivriti Capital
📍 Chennai