Position: Community Engagement Supervisor

Experience Required: 4–5+ Years

Location: India

Industry: Gaming, Entertainment, Food & Beverage (F&B;), Hospitality

About Loco Lane

Loco Lane is a dynamic entertainment and social destination that blends high-energy gaming experiences with curated food and beverage offerings. Designed as a vibrant space for families,

friends, and corporate groups, it brings together recreation, celebration, and hospitality under one roof. With a strong focus on guest experience, Loco Lane delivers memorable moments through engaging activities and seamless service.

Role Overview

The Community Engagement Supervisor is responsible for leading on-ground guest experience and engagement across the center. This role ensures a vibrant, high-energy environment while driving customer satisfaction, and enhancing repeat business. The position acts as a key link between operations, guests, and frontline teams, ensuring smooth execution of daily activities and consistent service excellence

Key Responsibilities

Customer Engagement & Experience

- Engage with customers on-ground to create a lively and interactive environment.
- Build strong relationships with walk-in customers and repeat guests.




- Ensure a high level of customer satisfaction through proactive interaction and support.

Repeat Customer Experience
- Drive repeat visits by creating memorable and personalized experiences.
- Recognize and engage returning customers to strengthen brand connection.
- Support customer retention initiatives within the center.

Events & On-Ground Activities
- Support execution of in-center events, activities, and engagement initiatives.
- Coordinate with operations teams to ensure smooth event execution.
- Actively participate in creating an energetic atmosphere during peak hours and events.

Customer Support & Feedback
- Handle customer queries and concerns in a qualified and friendly manner.
- Gather feedback from customers and share insights with internal teams.
- Ensure quick resolution of minor issues to maintain a positive experience.

Sales Support & Upselling
- Identify opportunities to promote games, offers, group bookings, and experiences within the

center.
- Support the team in driving additional revenue through on-ground engagement.

Pay: From ₹30,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Community Engagement Supervisor (Richmond Town)
🏢 Loco lane
📍 Richmond Town