Job highlights

- Experience in vendor and data management with expertise in campaign and product management
- Lead call-center sales and campaign management, drive team to meet targets, manage business growth and profitability, implement process improvements and system development projects

Job Summary This position is open with Bajaj Finance Ltd. Culture Anchor: Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them. Own It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes.

Responsibilities

- Product Management: Responsible for sales activities through call-center.
- Campaign management for call-centre.
- Data Management
- Vendor management.
- Managing growth and profitability of Business
- COA management
- Conceptualize and develop promotional campaigns for all the channels




- Drive callcentre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee callcentre teams productivity
- Compliance

Required Qualifications and Experience Practice Emotional Intelligence - Develops the team, supporting them to do more. Listens to others, stays calm under pressure, and treats everyone with respect.

📌 Cluster Manager - PLCS - Growth - S&E (Kolkata)
🏢 Bajaj Finance
📍 Kolkata