A. Reception & Front Desk Management

- Manage the clubhouse reception desk during assigned working hours.
- Welcome and assist residents, visitors and authorised users professionally.
- Handle enquiries related to clubhouse facilities, timings, rules and availability.
- Maintain a professional, courteous and helpful approach while dealing with residents.
- Receive and respond to telephone calls and enquiries.
- Direct residents and visitors to the appropriate department or concerned person.
- Maintain proper front-desk discipline and ensure the reception area remains organised.

B. Clubhouse Booking & Amenity Management

- Handle bookings/reservations for clubhouse facilities as applicable.
- Maintain accurate records of bookings, cancellations and usage.
- Coordinate bookings for facilities such as:
- Gymnasium
- Swimming Pool
- Indoor/Outdoor Games
- Multipurpose Hall
- Party Hall
- Community Hall
- Children's Play Area
- Other society amenities
- Verify booking details and ensure facilities are provided only to authorised users.
- Inform residents about applicable clubhouse rules, timings and usage guidelines.
- Coordinate with the concerned teams before and after events/bookings.

C. Resident Coordination

- Assist residents with clubhouse-related queries and requests.
- Record complaints and requests received at the reception.
- Coordinate with the Facility Executive for resolution of operational issues.
- Follow up on pending requests until appropriate action is taken.
- Escalate unresolved or sensitive matters to the Facility Executive/Property Manager.
- Maintain skilled communication with residents at all times.

D. Record & Documentation Management

Maintain updated records including

- Clubhouse booking register
- Visitor/guest records, wherever applicable
- Facility usage records




- Complaint/request records
- Event booking records
- Key/access-card records, wherever applicable
- Incident/damage records
- Daily activity reports
- Other records prescribed by the management

E. Coordination With Site Teams

Coordinate with

- Facility Executive
- Property Manager
- Housekeeping Team
- Technical Team
- Helpdesk Team
- Other site-level personnel as required

Ensure that clubhouse-related requirements are communicated to the concerned team and followed up until completion. F. Clubhouse Facility Monitoring

- Conduct basic visual checks of clubhouse areas during the shift.
- Report cleanliness, maintenance, safety or operational issues immediately.
- Coordinate with housekeeping for cleanliness requirements.
- Report electrical, plumbing, HVAC or equipment-related issues to the technical team through the FE.
- Ensure that facilities are ready before scheduled bookings/events.
- Report any damage, misuse or missing items to the concerned authority.

G. Customer Service & Professional Conduct

- Maintain excellent customer-service standards.
- Communicate politely and professionally with residents.
- Handle routine queries patiently and appropriately.
- Avoid arguments or confrontations with residents.
- Follow the society's communication protocols and service standards.
- Maintain confidentiality of resident and society information.

H. Safety & Compliance

- Follow all clubhouse safety procedures.
- Ensure residents are informed of applicable facility rules.
- Immediately report accidents, incidents, unsafe conditions or emergencies.
- Coordinate with Security and the Facility Executive during emergencies.
- Ensure emergency contact information is readily available at the reception.

Pay: ₹8,700.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Clubhouse Assistant (Andheri)
🏢 Captain Clean
📍 Andheri