Company: Bombay Hemp Company Private Limited (BOHECO)

Division: Health, Wellness & Nutrition

Department: Exclusive Branded Clinic

Position: Wellness Expert

Experience: 1–3 years in retail, wellness sales, clinical operations, or customer-facing roles

Location: Brigade Road, Bangalore

Designation: Wellness Expert

Job Objective:

We are looking for a proactive, detail-oriented, and customer-focused Wellness Expert to support the daily retail and clinic operations at our Wellness Clinic. This role will be instrumental in delivering a seamless in-clinic experience, assisting walk-in customers and patients, and driving product sales under the guidance of the Clinic Manager.

Key Responsibilities:

1. Front Desk & Customer Handling

- Greet walk-ins and provide primary consultation guidance until the doctor is available.
- Manage appointments, patient registration, follow-up scheduling, and WhatsApp communication.
- Maintain a calm, informative, and empathetic customer approach at all times.
- Conduct or help clinic doctors with therapy if required

2. Sales & Product Knowledge

- Educate customers about BOHECO’s wellness products and their perks.
- Assist customers with in-store purchases, upselling and cross-selling wherever applicable.
- Drive daily, weekly, and monthly sales targets through personalized product pitching and follow-ups.
- Maintain strong product knowledge and stay updated with training modules.

3. Billing & POS Operations

- Handle billing, discounts, returns, and daily reconciliation using the POS system.
- Ensure sales personnel name is tagged during invoice entry for tracking KPIs.




- Maintain daily logs of cash/card/UPI transactions and handovers.

4. Inventory & Store Upkeep

- Monitor stock levels, update inventory sheets, and report shortages in advance.
- Ensure timely display rotation, expiry checks, and cleanliness of product shelves.
- Coordinate with the Clinic Manager for weekly inventory planning and inward/outward entries.

5. Event & Engagement Support

- Support execution of in-clinic events, workshops, and customer awareness initiatives.
- Assist in gathering and documenting customer reviews, testimonials, and product feedback.

Reporting To:

Clinic Manager

(Part of the Business Development & Marketing Function)

Education:

- UG: Any Graduate (Preferred: Life Sciences, Healthcare, Retail, or Hospitality background)

Skills & Attributes:

- Strong verbal communication in English, Kannada and Hindi
- Confident and empathetic in customer interactions
- Sales-focused, target-driven, and adaptable
- Willingness to learn and grow in a healthcare & wellness environment
- Good with Microsoft Excel/Google Sheets and billing systems

Working Hours & Other Considerations:

- Shift Timing: 9 Hours between 11:00 AM – 11:00 PM with 1 weekly off on Weekday
- Flexibility required for long hours and during promotional events
- Opportunity to grow into a Senior Executive or Trainer role based on performance

Salary: Best in industry + monthly performance incentives

Job Type: Full-time

Pay: ₹21,403.48 - ₹40,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Clinic Executive (Wellness Advisor) (Gurugram)
🏢 Bombay Hemp Company
📍 Gurugram