Roles &

- Responsibilities

- Client Relationship Management

- Act as the primary point of contact for assigned clients and maintain strong, long-term professional relationships.

- Understand client requirements, business objectives, brand guidelines, and marketing expectations.

- Conduct regular client meetings and provide updates on ongoing projects and campaign progress.

- Campaign Coordination &
- Execution

- Coordinate with internal teams, including Social Media, Performance Marketing, Content, Design, Video Production, and other relevant teams, to execute client campaigns.

- Ensure campaign deliverables are aligned with client briefs, brand guidelines, and agreed timelines.

- Track campaign progress and ensure timely delivery of creatives, content calendars, reports, and other marketing assets.

- Client Communication &

- Account Management

- Handle day-to-day client communication through email, calls, meetings, and messaging platforms.

- Prepare meeting agendas, maintain minutes of meetings (MoMs), and track action items.

- Communicate client feedback, revisions, approvals, and recent requirements to the relevant internal teams.

- Proactively identify potential concerns and resolve client queries in a timely and professional manner.

- Project &

- Timeline Management

- Prepare and maintain project trackers, campaign calendars, deliverable schedules, and approval timelines.

- Monitor pending tasks and follow up with internal teams to ensure projects stay on track.

- Manage multiple client accounts simultaneously while maintaining accuracy and quality.

- Escalate delays, resource constraints, and execution challenges to the reporting manager.

- Digital Marketing Understanding

- Develop a working understanding of social media marketing,



content marketing, digital advertising, influencer marketing, and other relevant digital services offered by the agency.

- Understand campaign objectives, target audiences, platforms, and expected outcomes.

- Coordinate with performance marketing and social media teams to understand campaign performance and communicate relevant updates to clients.

- Support the preparation and presentation of campaign reports, insights, and recommendations.

- Client Feedback &

- Quality Control

- Review deliverables before sharing them with clients to ensure they align with the approved brief and requirements.

- Consolidate client feedback and communicate clear, actionable revision instructions to internal teams.

- Track approval cycles and minimise unnecessary revisions through clear communication and accurate briefing.

- Ensure all final deliverables meet agreed quality standards.

- Account Growth &

- Client Retention

- Identify opportunities to improve client satisfaction and strengthen existing accounts.

- Understand evolving client requirements and suggest relevant digital marketing services where appropriate.

- Identify opportunities for upselling or cross-selling agency services in coordination with the business development team.

- Maintain client satisfaction and proactively address concerns that may affect account retention.

- Documentation &

- Reporting

- Maintain records of client briefs, campaign plans, approvals, feedback, meeting notes, and project updates.

- Prepare regular account status reports and share updates with the reporting manager.

- Maintain accurate records of deliverables, pending approvals, client requests, and project dependencies.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Client Servicing Executive (Pune)
🏢 barakhadee productions
📍 Pune