Job Title: Account Manager Client Service

Experience- 6+years

Working Days - Monday - Friday The Role

- This role sits between clients and the internal team.
- The person in this seat manages calls with C-suite executives one hour, then pivots to supporting junior marketers the next. They are equally effective in both contexts.
- This is not a client servicing role. It is not a subject matter expert role. It is both, in balance.

Key Responsibilities

- Manage client relationships across services including Growth Intelligence, AI Marketing Systems, and Brand Infrastructure engagements.
- Translate client needs into clear briefs for internal teams. Identify process breakdowns before they become client issues.
- Own account outcomes. When things go sideways, this person fixes them. Their name is on the result.
- Defend work internally when it's strong. Push back on client scope-creep without creating friction.
- Read the room. Know when to use technical language to assert authority. Know when to drop it because clarity matters more.




- Maintain account health through proactive communication, clear expectation-setting, and honest conversations.

Candidate Requirements

- Marketing expertise. Not just vocabulary. The ability to distinguish between good work and work that's been dressed up to sound positive.
- Deep understanding of processes and systems. Most account problems are process problems, not creative problems.
- Command of language. The same sentence structured two different ways will either save an account or lose one.
- Proven ability to own outcomes and turn around difficult situations.
- Experience in enough client-facing scenarios to distinguish between real problems and reactive panic.
- Spine. The ability to hold a line without being defensive. To say no without making clients feel small.
- 6+ years of client-facing work in marketing, strategy, or related fields.

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Client Services Account Manager (Wagle Estate)
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