: Customer Relationship Executive (CRE) Location: Hubli, Karnataka Department: Customer Relations &

- Operations Employment Type: Full-Time Reporting To: Branch Manager / Operations Head About the Role We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, tele-calling activities, appointment scheduling, back-office administration, and operational coordination. The ideal candidate should possess excellent communication skills, strong organizational abilities, and a customer-centric attitude to ensure seamless customer experience and efficient branch operations. Key Responsibilities1.

Customer Relationship

ManagementServe as the primary point of contact for customers. Build and maintain strong customer relationships. Handle customer inquiries, complaints, and service requests professionally. Ensure timely follow-up and resolution of customer concerns. Maintain high customer satisfaction levels and retention.

- Tele-Calling &
- Lead Follow-UpMake outbound calls to prospective and existing customers. Follow up on inquiries, leads, and service requests. Generate and nurture customer interest through professional communication. Maintain daily call records and customer interaction logs. Achieve tele-calling and appointment conversion targets. 3.

Appointment

Fixing &

- CoordinationSchedule appointments for customers with consultants, sales teams, or service personnel. Confirm appointments through calls, messages, and emails. Coordinate appointment calendars and daily schedules. Send reminders and ensure customer attendance. Reschedule appointments when necessary and maintain updated records. 4.

Back Office

AdministrationMaintain customer databases and CRM records. Prepare daily, weekly, and monthly MIS reports. Handle data entry, filing, documentation, and record management. Process customer forms, applications, and service requests.



Ensure accuracy and confidentiality of all customer information. 5.

Operations Management

SupportCoordinate with internal departments to ensure smooth service delivery. Track operational activities and customer service processes. Assist in billing, payment follow-ups, and documentation management. Monitor service timelines and operational efficiency. Support branch administration and day-to-day operations. 6.

Customer

Follow-Up &

- RetentionConduct regular post-service follow-ups. Collect customer feedback and identify improvement opportunities. Ensure repeat business and customer referrals. Support customer engagement and retention initiatives.

Required

QualificationsGraduate in any discipline (B.Com, BBA, BA, BBM, or equivalent preferred). 1-3 years of experience in Customer Service, Tele-Calling, Front Office, Administration, or Operations. Freshers with excellent communication skills may also apply.

Skills RequiredTechnical SkillsMS Office (Excel, Word, Outlook) CRM Software knowledge Data entry and MIS reporting Documentation and record management Soft SkillsExcellent communication skills in Kannada, English, and Hindi Strong interpersonal and customer handling abilities Positive telephone etiquette Organizational and multitasking skills Problem-solving mindset Attention to detail Time management and coordination skills Key Performance Indicators (KPIs)Number of customer calls handled daily Appointment booking and conversion rate Customer satisfaction score Response and resolution time Data accuracy and reporting quality Customer retention and follow-up effectiveness Operational efficiency and coordination Preferred Candidate ProfilePleasant personality with a customer-first approach. Ability to work under pressure and meet targets. Strong coordination and administrative skills.

Familiarity with Hubli-Dharwad market and local language communication. Ability to manage both front-end customer interactions and back-office operations effectively

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