Job Summary The Client Relationship Manager is a full-time, on-site role based in Thane. This role focuses on building and maintaining robust relationships with prospective and current students, corporate partners, colleges and other stakeholders. Day-to-day responsibilities include responding to inquiries, guiding potential applicants through admission and program details, and ensuring a positive experience at every stage of the engagement.

The Client Relationship

Manager will coordinate meetings and events, manage follow-ups, collect feedback, and work closely with academic and administrative teams to address stakeholder needs. The role also involves maintaining accurate records in CRM systems, preparing reports on engagement and satisfaction, and supporting initiatives that strengthen BIE's ecosystem and brand.

Responsibilities

- Responding to inquiries
- Guiding potential applicants through admission and program details
- Ensuring a positive experience at every stage of the engagement
- Coordinate meetings and events
- Manage follow-ups
- Collect feedback
- Work closely with academic and administrative teams to address stakeholder needs
- Maintaining accurate records in CRM systems
- Preparing reports on engagement and satisfaction
- Supporting initiatives that strengthen BIE's ecosystem and brand





Qualifications

- Experience: 0 to 5 years
- Strong relationship management and customer service skills, with the ability to build trust and sustain long-term stakeholder engagement.
- Excellent verbal and written communication skills, including confident presentation abilities and qualified email and phone etiquette.
- Proficiency in using CRM tools, spreadsheets, and basic office software for tracking interactions, preparing reports, and organizing data.
- Solid organizational and time management skills, with the capacity to handle multiple inquiries, events, and follow-ups simultaneously.
- Problem-solving mindset and ability to navigate ambiguity, address concerns, and find practical solutions in a dynamic environment.
- Collaborative approach, with experience working in cross-functional teams across admissions, academics, marketing, or operations.
- Bachelor's degree in Business, Marketing, Communications, or a related field; prior experience in education, consulting, or client-facing roles is an advantage.
- MBA in any specialization.
- Interest in entrepreneurship, business education, and ecosystem-building, with a passion for supporting learners and innovators.

📌 Client Management / Relationship Officer (Mumbai)
🏢 Bodhe Institute For Entrepreneurship
📍 Mumbai