Job Summary

We are looking for a detail-oriented and proactive Auto Claims Assistant with experience in auto insurance claims management. The ideal candidate will be responsible for coordinating with insurance companies, rental car locations, and internal stakeholders to ensure the timely and accurate processing of claims and related documentation.

The candidate should possess strong communication and negotiation skills, sound knowledge of auto insurance claims procedures, and the ability to work independently in a fast-paced, night-

shift environment aligned with US and Canadian business hours.

Roles and Responsibilities

- Handle auto insurance claims by coordinating and communicating with insurance companies, adjusters, and other relevant parties.
- Liaise with rental car location managers to complete all rental-related formalities and claims documentation.
- Maintain effective working relationships with internal locations, insurance companies,

and parent company representatives.
- Collect, review, verify, and maintain accurate claim-related documents and supporting evidence.
- Monitor claim status and follow up with insurance companies to ensure timely resolution and settlement.
- Coordinate with internal teams to resolve claim-related queries, discrepancies, and pending matters.
- Ensure claims are processed accurately and in accordance with established company procedures.
- Maintain organized records, update claim management systems, and prepare reports as required.

Preferred Candidate Profile

- Experience: 3 to 5 years of experience in insurance claims or insurance brokerage,

preferably handling auto insurance or motor claims.
- Industry Knowledge:



Good understanding of auto insurance policies, claims procedures,

and applicable insurance regulations.
- Communication: Excellent written and verbal communication skills.
- Negotiation: Solid follow-up and negotiation skills when dealing with insurance companies and other stakeholders.
- Work Approach: Self-motivated, flexible, detail-oriented, and capable of managing tasks independently.
- Education: Bachelor& degree in a relevant field or equivalent professional experience.
- Shift Flexibility: Willingness to work night shifts aligned with US and Canadian time zones.

Key Skills

- Auto Insurance Claims Processing
- Claims Management and Adjudication
- Motor Insurance
- Claim Settlement and Negotiation
- Insurance Policy and Coverage Understanding
- Insurance Underwriting Knowledge
- Claims Documentation and Reporting
- Stakeholder Management
- Written and Verbal Communication
- Follow-up and Problem-Solving Skills

Hiring Process

1. Interview Round 1: Initial assessment of experience, communication skills, and technical

knowledge.
1. Interview Round 2: Detailed evaluation of auto insurance claims knowledge, practical

experience, and role suitability.
1. Background Verification: Employment and background checks will be conducted as

required.
1. Joining: Immediate joining following successful completion of the second interview

round and required verification formalities.

What We Are Looking For

We are seeking candidates who have hands-on experience in auto insurance claims,

demonstrate strong ownership of their responsibilities, and can effectively coordinate with US and Canadian stakeholders while maintaining high standards of accuracy, professionalism, and customer service.

📌 Claims Assistant (Bengaluru)
🏢 Caledon Technologies India
📍 Bengaluru