Job Summary

We are looking for an experienced Cisco Voice Support Engineer to support and troubleshoot enterprise voice, video conferencing, and collaboration infrastructure in a banking environment. The ideal candidate should have solid hands-on expertise in Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE), and related voice and collaboration technologies.

Key Responsibilities

- Troubleshoot and resolve complex Cisco voice and collaboration infrastructure issues.
- Perform detailed configuration, administration, and troubleshooting of CUCM.
- Configure and troubleshoot Cisco CUBE, including call flows, logs, and connectivity issues.
- Troubleshoot Cisco Expressway-C and Expressway-E, including basic log analysis.
- Resolve Mobile and Remote Access (MRA) issues.
- Troubleshoot video conferencing devices and TelePresence endpoints, identifying and isolating issues efficiently.
- Support Webex Meetings, Webex Calling, and Webex Control Hub administration.
- Provide basic operational support for Cisco Meeting Server (CMS), Cisco Meeting Management (CMM), and TelePresence Management Suite (TMS).
- Investigate incidents, perform root-cause analysis,



and coordinate with relevant teams to restore services.
- Work with virtualized environments, including VMware ESXi.

Required Technical Skills

- Minimum 5 years of relevant experience in Cisco voice, unified communications, or collaboration support.
- Expert-level hands-on knowledge of CUCM configuration and troubleshooting.
- Expert-level hands-on knowledge of CUBE configuration and log analysis.
- Working knowledge of Cisco Expressway-C/E and MRA troubleshooting.
- Experience troubleshooting Cisco TelePresence and video conferencing devices.
- Knowledge of Webex Meetings, calling workflows, and Webex Control Hub administration.
- Basic knowledge of CMS, CMM, and TMS.
- Exposure to VMware ESXi.
- Strong analytical, troubleshooting, and problem-solving skills.

Preferred Candidate Profile

- Experience supporting enterprise-scale voice and video collaboration environments.
- Ability to quickly identify, isolate, and resolve technical issues.
- Good communication skills and the ability to coordinate with technical teams.
- Banking or financial services support experience, if required by the client.

📌 Cisco Voice Support Engineer (Mumbai)
🏢 Soch Solutions
📍 Mumbai